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Shipping/Returns

Shipping Policies / Terms and Conditions of Sale

Please allow up to 24 hours for processing of orders for in-stock items before they ship out. Orders received for in-stock items after 2PM usually ship the next business day. Please contact us to check availability on any item. We will contact all customers who will encounter any delays or back orders and try to estimate a ship time.
Canadian orders for in stock items may require 2-3 days of additional processing.

We have a low minimum order of $10.00 for USA customers and $50.00 for Canadian customers for credit card orders.

Items that instruct you to call or email for product availability also require extra processing time and do not ship out immediately as most are factory direct drop ships or special order items. Availability on factory drop ship or special order items vary greatly, so please check availability with us before ordering. Special order or drop ship items that are in stock at the manufacturer require at least 48 hours of processing time before they ship out.

We ship via UPS ground, UPS 2nd Business Day Air, UPS Next Business Day Air, UPS 3rd Day Air Select, FedEx, USPS (International orders) and by Common Truck Carriers. We do not ship orders to a PO Box, APO and FPOs. We also reserve the right to ship with the carrier and method of our choosing.

There is a $50.00 surcharge on any equipment items that require common freightline truck shipping (over 75 lbs. and non-UPSable) to a residential address.
Please note on all LTL Truck (Common Freight) shipments. Before receiving any order, please check merchandise thoroughly for any damage or shortages. DO NOT SIGN for any damaged merchandise. By signing for any damaged merchandise, you are assuming all responsibility for the damaged goods. Please refuse the order and have the carrier send it back to the originating address. If there are any shortages, they must be reported to Handsontools® within 24-48 hours upon receipt of the shipment.


INTERNATIONAL ORDERS

International Shipping Powered by Bongo Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the International Customers Click here to pay button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

All items are subject to the availability and lead time restrictions and constraints of each manufacturer. Product availability is subject to change on a daily basis. Receiver is responsible for any customs, brokerage fees, taxes etc added on by each individual country. Handsontools® is not responsible for local brokerage fees, customs fees, taxes, etc added by the shipping company in order to complete delivery.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com



Any items that are advertised as free shipping will ship with either UPS ground or LTL Truck freight.

We ship Monday through Friday except on Holidays. Any in-stock items ordered on Friday after 12PM Mountain time will ship on the following Monday.
Please note that any orders placed on a Friday before 12PM Mountain time requesting Next Business Day Air shipping will not be delivered until the following Monday.

Handsontools® and its carriers will not be shipping or delivering on:


New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Additional UPS holidays include:

Day after Thanksgiving - Only Air and International packages will be delivered.
New Year's Eve - Only Air and International packages will be delivered.

Additional USPS holidays include:

Martin Luther King, Jr. Day
Columbus Day
Veterans' Day

Low Minimum Order of $10.00 (USA) and $50.00 (Canada) (excludes shipping and any applicable taxes) for credit card orders. Accounts with open credit or terms have a minimum order of $100.00. Orders below $100.00 for open accounts require a credit card for payment. Prices are subject to change without notice. While we strive to produce an error free online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications. We reserve the right to refuse any order.

Warranties

We support all manufacturers' warranties on their products. Warranty claims are handle directly through the manufacturer. Handsontools® is not responsible for any manufacturer warranty claims or repair claims.

Return Policy

All returns must be made within 30 days of receipt of item and item must have an accompanying Return Goods Authorization (RGA) number to be accepted. You may request an Authorization Number by contacting a Handsontools® representative at 1-866-943-7524 or email at toolhelper@handsontools.com Special order items, items that are drop shipped from the manufacturer are subject to a 20% restocking charge. Unauthorized returns or returns not including an RGA number issued by Handsontools® could be refused by our shipping department and returned, or will be subject to a 20% restocking charge. Items that have been discontinued are not returnable. Any items returned must be in new, unused condition in original manufacturer's packaging. If for any reason the item appears worn or used, the items have been altered in any way, or the items have been personalized or abused, the return will be refused. If the item is not returned in the original manufacturer's packaging in resalable condition, a 20% restocking fee will be applied or the return may not be allowed. Credit will be issued on the returned item for the original purchase price only. Return shipping must be prepaid to the address given by the Handsontools® representative. Shipping charges are non-refunable. Diagnostic equipment and software-based applications are non-returnable and non-refundable.

Internet Disclaimer/Legal Notice

Any/all content, including, without limitation, all text, images, graphics, the look and feel of the website, organization of web pages, structure of the website, ("Intellectual Property") found within Handsontools® web site is the property of Handsontools® or is licensed by Handsontools® and subject to copyright, trademark and other applicable laws. You are expressly forbidden to use the Intellectual Property in any way other than as authorized by Handsontools®. Use of this information for any purpose other than informational or research purposes, including without limitation, in marketing materials or in competitive scenarios, and commercial use is expressly prohibited. THE DATA AND INFORMATION PRESENTED IN THIS SITE ARE PRESENTED IN GOOD FAITH AND BELIEVED TO BE ACCURATE. ANY AND ALL LIABILITY FOR THE CONTENT OR OMISSIONS INCLUDING ANY INACCURACIES, ERRORS, OR MISSTATEMENTS IN SUCH DATA OR INFORMATION IS EXPRESSLY DISCLAIMED. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION REFERS. IN NO EVENT SHALL HANDSONTOOLS®, OR OTHER THIRD PARTIES MENTIONED ON THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES AND THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF INFORMATION PRESENTED ON THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If use of any material or information from this site results in the need for servicing, repair or correction of equipment or data, user assumes all costs. Handsontools® has the right to make changes to the information and material on this site at any time and without notice. If material becomes out of date Handsontools® makes no commitment to update the material. Information published at this Site may refer to material and or services that are not available in your country or local area contact Handsontools® for further details. If you have any questions or concerns regarding Handsontools® disclaimer please contact us at toolhelper@handsontools.com or at the mailing address below:

Handsontools®
1001 E Harmony Rd Unit A
PMB 332
Fort Collins, CO 80525.
Handsontools® is your one source for auto mechanic and body shop tools, shop equipment, industrial tools and shop supplies. Specialists in vehicle specific mechanic tools, shop tools, industrial tools and shop equipment.

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Handsontools®
Phone: 970-204-1930
Toll Free: 866-943-7524
Fax: 970-204-1496
helper@handsontools.com
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